Claims and benefits

• Eligibility evaluation
• Benefit calculation & payment
• Retiree allotments
• Verification of living beneficiaries
• Screening of continued eligibility for surviving spouses, children & non-citizens
• Medical reexamination
• Prior Service trust Fund (PSTF)

Administration & internal operations

• Administration
• File management & security
• Building maintenance
• Procurement
• Logistics support
  Housekeeping
• Retiree life insurance
• Security

Branch operations

• Finance & administration
• Claims & benefits
• Customer service
• Tax compliance & collection
• Branch information technology

Finance

• Accounting
• Payroll
• Non-benefit payment
• Asset management
• Treasury
• Customer service
• New member registration

Corporate planning & financial strategy

• Budget
• Investments
• Cash management

Information technology

• System development
• Computer network & operations
• Database management & security

Tax compliance

• Data entry of contributions
• New employer registration
• Collection
• Employer records
• Legal referrals

External audit

• Verification of employer payroll records
• Tax assessment & collection

Human resource management

• Recruitment & training
• Performance evaluation
• Employee development
• Policy formulation

Public relation & information

• Reports & publications
• Information dissemination

Legal opinion

Advisory

Legal Documentation

Prosecution

• Delinquency
• Civil & criminal cases

Collection

• Legal referrals
• Promissory notes
• Court judgment